Updated Privacy Policy (A2P & 2026 Compliant)

Last Modified: February 2026

Introduction This Privacy Policy outlines the practices of Ollie's Roofing Ltd. ("we", "our" or "the Company") with respect to information collected from users who access our website at https://olliesroofing.com ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for Data Collection Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, providing you with our roofing services, protecting our legitimate interests, and compliance with legal and financial regulatory obligations. When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

What types of information do we collect? We collect two types of data:

Non-personal Information: Un-identified and non-identifiable information gathering via your use of the Site (e.g., browser type, operating system, language preference).

Personal Information: Individually identifiable information including:

Contact Information: Full name, email address, physical address, and phone number.

Device Information: Geolocation data, IP address, and unique identifiers.

How do we use this information?

To communicate with you regarding roofing estimates, project updates, customer service, technical information and responding to inquiries.

SMS Communication: If you opt-in via our lead forms, we may send you text messages (SMS/MMS) regarding your service requests or appointments.

IMPORTANT: SMS & MOBILE DATA PROTECTION (A2P COMPLIANCE) Ollie's Roofing Ltd. values your privacy. We do not rent, sell, or share your mobile telephone number or SMS consent data with third parties or affiliates for marketing or promotional purposes. Your mobile information is used strictly for communication between you and Ollie's Roofing Ltd. regarding your specific service requests.

Marketing We may use your Personal Information (email or phone) to provide promotional materials. Out of respect for your privacy, we provide means

to decline further marketing. You may opt out of SMS communications at any time by replying STOP.

Retention We retain information for as long as necessary to provide our services and comply with legal obligations. Under applicable regulations, we keep records of client communications and account documents as required by law.

Safeguarding Your Information We implement and maintain industry-standard security measures. While we take reasonable steps to safeguard information, we cannot be held responsible for unauthorized access or abuse of our Site by third parties.

Contact Us If you have questions about this policy or our data practices, please contact us at [email protected].